Regulations on Ticket Sale and Other Matters
Article 1 (Application of the Regulations)
The Regulations apply to the sale of tickets (including but not limited to electronic tickets regardless of the method used. The same applies to the rest of this document) to consumers and to the invitation, reception of invited consumers, and various other services in connection with such tickets (hereafter referred to generically as “sale, etc.”) by Lawson Entertainment, Inc. (hereafter referred to as “the Company”).
Consumers, on the other hand, when purchasing tickets or when using various ticket-related services (hereafter referred to generically as “purchase, etc.”), shall comply herewith and with the Regulations on the Use of Various Services set forth by the Company (including but not limited to the Regulations on the Use of Lawson Entertainment Online, Notations under the Act on Specified Commercial Transactions, Announcements and Agreements on the Handling of Personal Information, A Guide to Ticket Users, Q&A on Tickets, and Disclaimer).
Article 2 (Methods for selling and otherwise handling tickets)
1. The Company will receive commissions for sale and other operations from organizers, operators, or other businesses (hereafter referred to as “operators, etc.”) and sell tickets to or otherwise handle the same for consumers according to instructions given by the operators, etc. When selling or otherwise handling the same, the Company will decide on methods for selling the tickets, such as on a first-come, first-serve basis or by lottery, and may put limitations on the number of tickets or applications that a consumer can make.
2. Even when the predetermined period for selling or otherwise handling tickets has not come to an end, the sale and other handling of tickets will be terminated for a specific event or performance the moment the scheduled number of tickets specified by the Company has been sold out through sales or otherwise. The sale, etc. of tickets for any event may be resumed if the organizer, etc. responsible gives a commission to the Company to sell or otherwise handle tickets for an additional event, performance, etc.
Article 3 (Establishment of an agreement)
Each consumer shall apply for the purchase of a ticket using a method specified by the Company. A ticket sale agreement shall then be construed as established when the Company notifies the consumer that it accepts said application (hereafter referred to as “Acceptance Notice”).
If any consumer has filed an application through the Company’s website, a specific sale agreement shall be construed as established when the Company has made the Acceptance Notice viewable, upon consumer inquiry, on the website or when the Acceptance Notice has reached the consumer’s registered email address (recorded in the email server), whichever occurs earlier.
Article 4 (Method for payment)
The price of a ticket shall be paid with a method and by a deadline designated elsewhere by the Company. Once a consumer has completed their application, it is not possible, under any circumstances, to change the method of payment.
Article 5 (Ticket delivery)
1. For the delivery of a ticket, each consumer shall select from among the methods designated elsewhere on the webpage for the selling or handling of a specific ticket by the Company. The Company may, however, put a limit on the methods for such delivery as necessary. Once a consumer has completed their application, it is not possible to change the method of ticket delivery. When any inconvenience arises to the organizer, etc. responsible or the Company, said party may switch to a different method of delivery.
2. In the case of delivery by a delivery service, the following shall apply:
(1) If the Company delivers the ticket to a delivery service, the contact for the consumer’s ticket in connection with the delivery thereof shall be the delivery service.
(2) If a specific ticket has passed a storage period specified by the distributor, or if the information that the consumer has given to designate their destination address is deficient and the ticket is returned to the Company, the fee for the redelivery thereof shall be borne by the consumer.
(3) Even if someone other than the consumer who purchased a ticket has received the same at the destination designated by the consumer, the ticket shall be construed as delivered. The Company shall therefore not be held responsible for any conflicts or damages stemming from such delivery.
3. Consumers who have specified delivery at a ticket counter shall collect their tickets by a deadline designated by the Company or by the date of the performance.
4. For delivery at the venue of the performance, consumers shall collect their tickets at the location and during the hours designated by the Company.
5. Consumers who have applied for electronic tickets shall download an application and a QR code or something similar designated by the Company and acquire the electronic ticket information by a deadline designated by the Company or by the date of the performance.
6. If any consumer decides not to take their ticket for their own reason, they are not entitled to any exchange, modification, cancelation, return, or refund.
7. If the ticket received by a consumer turns out to be faulty, or if, in the case of delivery by a delivery service the ticket ends up undelivered, even after the period for delivery, then the consumer shall notify the Company immediately (provided however that if the Company has already delivered the ticket to the delivery service, or if a notice card is put into their mailbox, they should contact the delivery service).
Article 6 (Reissuance)
Once purchased, no ticket will be reissued under any circumstances (including but not limited to loss, theft, damage, or destruction. For electronic tickets, including but not limited to cases where a specific consumer fails to display their electronic ticket after the loss, theft, or destruction of, or damage to, their digital terminal).
Article 7 (Ticket replacement, change, or return)
Once purchased, no ticket will be replaced, changed, canceled, returned, or refunded for any reason whatsoever. Provided however that this shall not apply under circumstances described in Article 9.
Article 8 (Refusal of sale or other handling)
The Company may decline to sell or otherwise handle a ticket for the same, terminate the ticket sale agreement already established (including a sale reservation agreement), or cancel its acceptance of the application for the use of various services if a specific consumer:
(1) did not make the necessary registration or declaration concerning matters specified by the Company, or registered or declared a falsehood
(2) did not make their payment or follow some other procedure by a deadline specified by the Company
(3) hampered the Company’s business
(4) engaged in any behavior that goes against public order or standards of decency, any criminal act, or any other act that threatens to constitute any such activity
(5) violated any regulations hereof or various service use regulations established or instructions given by the organizer, etc. responsible.
Article 9 (Ticket refund)
1. All responsibilities in connection with a program change, suspension, or postponement of any event or performance (including the responsibility for notification) shall be borne by the organizer, etc. responsible. No such responsibility will be borne by the Company.
2. Regardless of the preceding clause, if any event or performance is suspended, the Company may have the tickets refunded on a commission from the organizer, etc. responsible.
3. Refunds for the tickets will be made in exchange for the ticket themselves (if they are on paper) within a refunding period determined by the organizer, etc. responsible. No refund will be made outside of the period for such refund or if not in exchange for the tickets themselves. Consumers will be notified elsewhere by the Company of how to claim a refund for an electronic ticket.
4. If the Company makes a refund for the tickets under clause 2 above, it will, as a rule, reimburse the various charges (except for the charges for the payment made) that the consumers may have borne when purchasing their tickets. For some events or performances, however, such charges may be unrefundable.
5. Never under any circumstances will the Company reimburse any expenses other than the face value of the ticket or the charges specified under the preceding clause (such as expenses for transportation, accommodation, communications, or shipment).
Article 10 (Prohibitions)
1. It is prohibited to resell a ticket purchased or otherwise obtained from the Company, or its number, or other information required to obtain a ticket for a price exceeding the face value thereof, purchase or otherwise handle a ticket on the precondition that it will be resold, supply a ticket to a third party planning to resell the same, or attempt to resell a ticket at an auction, flea market, bulletin board, social networking service, or other medium on the Internet for profit-making.
2. Regardless of the preceding clause, no electronic tickets shall ever be resold (transferred) to a third party except in cases authorized in advance by the Company (*) regardless of the amount or purpose thereof.
(*) “Cases authorized in advance by the Company” refer to:
1) When the representative of the purchasers distribute, among those accompanying that representative, electronic tickets designed for those accompanying the former (hereafter referred to as “the accompanying persons’ tickets”) that the former has purchased at the same time as their own electronic ticket (hereafter referred to as “the purchaser’s ticket”)
2) When any ticket is transferred through the resale service designated by the Company (hereafter, “resale”). Provided, however, that if the representative has purchased a ticket for themselves and the tickets designed for the accompanying person at the same time, they cannot apply for the resale of the purchaser’s ticket in isolation.
3) Other cases authorized by the Company.
3. If any ticket purchaser is found to have committed an act prohibited in either of the above clauses, the organizer, etc. responsible or the Company may, upon their own discretion, annul their tickets and refuse to admit said person into the venue of the event. If they have already entered the venue, they may be forcibly ordered to leave the venue. The price of the tickets of such people will never, under any circumstances, be refunded.
4. The Company will not be held responsible for any trouble arising in connection with any ticket purchased from a ticket shop other than the distributors authorized by the Company, or a purchase agency, illegal ticket broker, auction, flea market, bulletin board, social networking service, or other medium, even if said ticket is originally from the Company.
Article 11 (Disclaimer)
If a website or electronic ticket application malfunctions due to a jam in the communication line or to an unexpected accident or other incident on the computer system, resulting in a delay in the processing of receipt of applications for ticket purchases or reservations, notification of the establishment of an agreement, or the display of screens for electronic tickets, or resulting in inability to apply to a purchase or other operation, which has then caused damages to any consumer or third party, the Company will not take any responsibility for any such damages.
Article 12 (Damages compensation)
Compensation for damages from trouble with ticket sale or other operation due to a cause attributable to the Company will be limited, at the highest amount, the face value of the tickets paid (provided however that the Company has committed a deliberate or serious fault).
Article 13 (Other)
1. Ticket purchasers and other handlers shall comply not only with the conditions stipulated in this agreement but also with any rules or regulations that may have been established by the organizer, etc. responsible.
2. The Company reserves the right to revise a whole or part hereof at any time without the consent of its consumers.
3. Any change under the preceding clause shall become valid when the Company has published the revised Regulations on its website or notified its consumers thereof with another method. In that case, its consumers shall comply with the revised Regulations.
4. The revised Regulations shall, except for changes that may bring about serious disadvantage to its consumers, apply also to all agreements established and services rendered between the Company and its consumers. Whether any instance is seriously disadvantageous to any consumer or not will be judged by the Company in comprehensive view of not only said change but also of the contents of tentative measures that may be taken by the Company in response to said change.
Supplementary rule: The Regulations shall come into effect as of 0:00 a.m. on November 12, 2018.